Booking terms & conditions

Booking Terms and Conditions for PEAK Snowsports France

“Best enjoyed with a glass of wine”

Thank-you for visiting PEAK Snowsports, we pride ourselves on building long term relationships with our clients and partners. We like to be really clear in our teaching methodology so we thought we’d try and make our terms and conditions of business really clear, here’s some standard legals and some points you need to be aware of before booking with PEAK Snowsports.

By booking a lesson, course or trip with the PEAK Snowsports group of companies you agree to fully accepting the terms, conditions and disclaimers contained in our booking policy outlined below and detailed at point of booking.

Confirmation States

Provisional Bookings or lesson slots will be held for 3 days, unless booking enquiry is made within the same week they will be held for 24 hours.

Payment Terms and pricing

Full payment is required at the time of booking, lessons or courses are not secured or guaranteed unless payment is made.

Prices are subject to change and revision

Promotional codes can be removed or revised

We accept payment in advance via debit, credit card VISA, Mastercard, AMEX or bank transfer.

Please note that all card transactions are protected by encryption on a secure server; your personal data remains safeguarded and the process complies with all the security requirements for internet-based transactions. Your card statement will show a transaction to Stripe Rezdy PEAK Snowsports

Cancellations

Must be made in writing via email to hello@peaksnowsports.com with subject line: “Cancellation” so we can treat the email with high importance. In the event of cancellation reimbursement will be calculated as a percentage of the total cost of the subject lessons or courses, as follows:

Cancellation 30 days or more prior to the start of the first lesson: 70%

Cancellation 15 – 29 days prior to the start of the first lesson: 50%

Less than 14 days prior to the start of the first lesson: 0%

Changes

Changes to confirmed bookings will be accommodated wherever possible, however if a change is not possible PEAK Snowsports reserve the right to treat your booking as cancelled and apply the relevant charge detailed above.

Ability Level

If we believe we have been given the wrong information with regards to your's or your child’s level and the ability not aligning with our ability guides found on our website we will always try to accommodate but will reserve the right to exclude you or your child from the lesson without giving a refund.

Booking information

We will send you information on where and when your lesson will start. It is then your responsibility to ensure you are in the right place on time. We will not refund or make up time at the end for late starts.

Your insurance

We do not insure our clients. We cannot be held responsible for things outside our control, such as bad weather, piste or lift closure. If such events occur we will not be able to offer a refund but will provide a letter as proof of purchase for you to seek compensation from your insurance company.

We will not be able to refund lessons that you miss or can’t attend but we will be able to provide a letter as proof of purchase for you to seek compensation from your insurance company.

Responsibility

For all sports and activities undertaken during your time with PEAK Snowsports is entirely at your own risk. PEAK Snowsports cannot accept responsibility for injury caused during your time with PEAK Snowsports or loss or damage to personal property.

Skiing in the mountains can be a really physical activity that can lead to personal injury or even death. By accepting these terms and conditions you are accepting this risk and are also agreeing to be responsible for your own actions during these activities.

You, (the client) accept that you are sufficiently fit for this activity and that you will consult with a medical professional if you are in any doubt about your health or fitness.

It is you (the client) responsibility to ensure that both you and your belongings are adequately insured and that you have provided PEAK Snowsports with details of your own insurance to indemnify PEAK Snowsports against any expense, which may be incurred as a result of having inadequate insurance protection with effect from the date of your time with PEAK Snowports.

Imagery

During your lessons PEAK Snowsports staff or subcontracted instructors may take photos or videos of clients and children under the age of 18 skiing and boarding. Our instructors also use photography and videos in order to give feedback and instruction. Content may also be used for promotional and social media purposes. If you do not wish to have photos or videos of you or your child used for marketing purposes you must let us know at the time of booking or before the lessons commence.

Minimum numbers

Group Lessons require a minimum of 2 skiers to run for the full week. In the event there is only one skier in the group we reserve the right to reduce the duration of the lessons or course, cancel the lessons and offer you a full refund or give you the option of converting to private lessons dependant on availability. We never want to cancel group lessons so you can help by bringing a friend along.

Under 18 responsibility

Under 18’s and children partaking in courses and lessons, must be dropped off and picked up by their parents or a designated responsible adult, from the designated meeting point.

A contract exists between PEAK Snowsports and you the client when a payment has been received and we have dispatched confirmation.

Your Data

PEAK Snowsports securely stores sensitive information about you on its booking system to ensure PEAK Snowsports can deliver its products and services as intended. PEAK Snowsports does not share this data with third parties and is only shared through the company’s booking system with the booking administration and instructing team.

Clarification

If clarification of these booking terms and conditions is required please contact PEAK Snowports management by emailing hello@peaksnowsports.com or call +44 1483 616 522